Legal & Compliance

Legal information for auto insurance in Mexico

This page outlines key legal references, consumer rights, claims guidance and regulatory contacts applicable to Finthrive auto insurance services in México.

Provider obligations Consumer rights & claims

Scope and applicability

These legal notices are provided to explain the regulatory framework that governs auto insurance products offered by Finthrive in Mexico. The content references Mexican statutes, regulatory bodies and recommended customer procedures. It does not replace your insurance contract; always consult your specific policy wording for operative terms.

Primary laws: Ley Sobre el Contrato de Seguro and related civil and commercial regulations.
Consumer protection: Ley Federal de Protección al Consumidor (PROFECO).
Supervision and oversight: Comisión Nacional de Seguros y Fianzas (CNSF).

Insurer obligations (high level)

Under Mexican insurance law and supervisory guidance insurers are required to:

Provide clear pre-contractual information including coverage limits, exclusions and deductibles.
Process claims professionally and in good faith, investigating facts and deciding on liability in a timely manner.
Maintain solvency and file required financial reports with CNSF.
Offer mechanisms for dispute resolution and report complaint statistics when requested by regulators.

For regulatory interpretations, CNSF circulars and official communications are authoritative.

Consumer rights and remedies (Mexico)

As a policyholder or claimant in Mexico you have the right to:

Receive clear, non-misleading information before purchasing insurance.
Be notified promptly of the insurer's decision on a claim and the reasons for any denial.
Access an internal complaints procedure and pursue external complaints with PROFECO or file reports with CNSF where applicable.
Request copies of documents and calculations used to determine claim payments.

If you believe your rights were breached, contact PROFECO (Profeco.gob.mx) for guidance on consumer claims against financial service providers.

Regulatory contacts

CNSF — Comisión Nacional de Seguros y Fianzas

PROFECO — Ley Federal de Protección al Consumidor

Finthrive Support: +525512876341
[email protected]

Claims process — recommended steps

Secure safety and notify the authorities if required (police report for road incidents).
Report your claim to Finthrive as soon as possible via our claims line or email.
Preserve evidence: photographs, witness details, documents.
Cooperate with the adjuster and provide requested documentation.
If you disagree with the decision, use our internal complaints channel; if unresolved, escalate to PROFECO or CNSF as appropriate.

Claims hotline: +525512876341

Common policy types & typical parameters

Policy type	Typical third-party coverage	Common deductible	Notes
Third-party liability	$200,000 - $1,000,000 MXN	$2,000 - $10,000 MXN	Minimum required in some contractual contexts; limits vary by product
Comprehensive (full)	$500,000+ MXN	$3,000 - $15,000 MXN	Includes theft and damage; accessories may be excluded
Collision / Partial damage	Policy limit based on insured sum	$2,500 - $12,000 MXN	Pay attention to depreciation and market value clauses

This table is illustrative. Your specific contract stipulates coverages and amounts.

Frequently asked questions

Timeframes depend on the case complexity. Insurers must act in good faith and provide clear reasons for delays or denials. If you suspect unjust delay, contact our complaints channel or PROFECO for guidance.

Cancellation terms are in your contract. Pro-rata refunds may apply depending on the unused period and any administrative fees. Review your policy or contact Finthrive support.

First use our internal complaints channel. If unresolved, you may file with PROFECO for consumer issues or report concerns to CNSF when the matter relates to financial solvency or regulatory compliance.

Official resources & references

Links to official sites are provided for convenience. Local legal counsel may be required for specific interpretation.

Visual resources

Important legal notices

This page summarizes legal and regulatory information relevant to auto insurance customers in Mexico. It is intended for general informational purposes only and does not constitute legal advice. The policy contract governs rights and obligations between the insurer and insured.

For disputes or precise legal interpretation, consult a qualified attorney or the relevant regulator (PROFECO / CNSF).